A Blank Page is Displayed when Viewing Candidate Videos and Questions

Incident Report for interviewstream

Resolved

This incident has been resolved.

We apologize for the disruption this incident may have caused to your organization.

interviewstream support

Posted Mar 24, 2021 - 16:43 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Thank you for your continued patience.
interviewstream support

Posted Mar 24, 2021 - 09:11 CDT

Update

We are continuing to work on testing a solution and expect to have another update before 9:00 am CDT (14:00 GMT) 24/Mar/2021.

Thank you for your continued patience while our teams work on resolving this issue.

interviewstream support

Posted Mar 24, 2021 - 00:38 CDT

Update

We are continuing to work on testing the solution.

Thank you for your continued patience as our development team works diligently on resolving this issue.

interviewstream support

Posted Mar 23, 2021 - 17:53 CDT

Update

We have identified the root cause and are working on finalizing a solution.

Thank you for your continued patience as our development team works diligently on resolving this issue.

interviewstream support

Posted Mar 23, 2021 - 14:47 CDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 23, 2021 - 12:41 CDT

Identified

The issue has been identified and we are working on implementing a fix.

- What is the behavior? Portal users may experience a blank screen when attempting to access areas in the portal.

Again, our apologies for any disruption this issue may cause.

interviewstream support

Posted Mar 23, 2021 - 11:00 CDT

Investigating

We are currently investigating this issue.

- What is the behavior? Portal users may experience a blank screen when attempting to view candidate videos and questions.

- What are we doing? The development team is diligently working on a fix for this issue.

Our apologies for any disruption this incident may cause to your daily operation.

interviewstream support

Posted Mar 23, 2021 - 10:28 CDT

This incident affected: interviewstream on demand, interviewstream connect, and interviewstream scheduler.