As a result of the outage, we are experiencing an issue on our Prep platform. Our development team is working on a fix. We are monitoring the progress and will continue to provide updates as we learn more.
We expect that the fix applied should resolve the incident for RIVS (on demand, connect, scheduler, and builder). Users who may have been experiencing an error message should no longer experience the issue.
Our apologies for any disruption this incident may have caused to your user experience.
Amazon AWS has notified us that a fix has been implemented for our platforms (on demand, connect, scheduler, builder, and prep. We are monitoring the results.
We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue.
Our apologies for any disruption this incident may have caused to your user experience.
We have identified that the incident affecting our platforms (on demand, connect, scheduler, and prep) is due to an internet outage related to Amazon AWS. We are following this incident closely and will provide an update once Amazon resolves the issue.
Affected users will continue to experience an error message when attempting to access RIVS and PREP until the internet issue has been resolved.
We will provide another update as we learn more.
Our apologies for any disruption this incident may cause to your user experience
This incident affected: interviewstream on demand, interviewstream connect, interviewstream scheduler, interviewstream builder, and interviewstream API.