Emails bouncing when sending to Gmail Mailboxes

Incident Report for Interviewstream

Resolved

Google has resolved the issue on their end and we have verified the fix on ours.

All systems are now operational again.

Posted Dec 15, 2020 - 20:27 CST

Update

We are continuing to investigate this issue.

Posted Dec 15, 2020 - 16:00 CST

Investigating

We are currently investigating an issue causing emails sent to addresses Google mx records to fail.

This is related to an outage in Gmail services. For details, please see Gmail's status page: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab

Impacts that users may experience are:
- Invitation emails not being sent to email addresses with Google mx records, including some corporate addresses.
- Reminder emails not being sent to email addresses with Google mx records.
- Recruiters using email addresses with Google mx records not receiving email notices when their
usernames are mentioned.

Posted Dec 15, 2020 - 15:58 CST

This incident affected: interviewstream on demand, interviewstream connect, interviewstream scheduler, interviewstream builder, and interviewstream API.